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The player’s attempts to close his account have been overlooked. The casino refunded deposits that were made after the player requested self-exclusion, therefore we marked the complaint as resolved.
We asked the player to confirm that they had received the payment, but there was no further response from them, Consequently, the complaint was rejected.
Особые ставки. Например – можно склифосовский забрать выигрыш досрочно, если команда, повсечастно которую вы поставили, выполнила определенные условия.
The player from Canada had his account with Octocasino closed simultaneously with other accounts. He had lost his $600 deposit and hadn't been able to contact the casino regarding this. Upon receiving a complaint, we had facilitated communication between the player and the casino.
The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the withdrawal was processed, therefore we marked the complaint as resolved.
На сегодняшний день вы готовы тащиться онлайн-играми как и ставками в любой момент спорт, предназначенными для наших игроков из Казахстана, Узбекистана, России как и других стран.
Проверка свободного места: Убедитесь, что повсечастно вашем устройстве достаточно свободного места для стабильной работы приложения.
He also mentioned that the issue had affected other players on the site. After the complaint was transferred to the relevant team, the player confirmed that the payout had been successful and he had received his money. Consequently, we marked перейти the complaint as 'resolved' in our system.
Thank you so much for your kind words, Johnan. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future!
The player from Germany has been experiencing difficulties withdrawing her winnings due to ongoing verification.
Sorry to hear about this situation. Can you pls send us an email to [email protected] with the subject "CasinoGuru Review"? Try to tell us more details and your account email.
The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Baden-Württemberg has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Ireland had his account at Octocasino closed after he wagered a bonus and won €2433. The withdrawal had been canceled for unclear reasons. The player had been using the casino for about a week before his account was closed. He had previously made a successful withdrawal after his account had been verified. The player had made another deposit while his withdrawal was pending, as he had a bonus that was due to expire.